Food for Love with Menu Personalization The tech-centric buzz word of the year and what every hotelier is coming to understand as critical for their properties... Read More
Fluevogs And Continuing The Guest Relationship A recent UPS delivery brought an unexpected surprise – a package for my wife from a small property in Newfoundland... Read More
Dropping the Desk from the Hotel Front Desk As technology continues to disrupt nearly every aspect of a hotel’s operations, one in particular that is about due to... Read More
The Essence of Service Communications Say you’re managing a property with a focus on service excellence. In other words, you’re one of those general managers... Read More
Greetings Are Also Part of a Sense of Place Too often when we refer to the concept of a ‘sense of place’, our thoughts tend to drift towards the... Read More
Making Your Concierge Relevant in The Face Of Mobile Apps With the modern traveler glued to his or her phone, why would such a guest bother to consult the concierge... Read More
Hondo’s Hospitality Anyone who has endured the pleasure of my company has no doubt been regaled a story or two about my... Read More
The Other Three Missing Senses A few weeks ago, I wrote an article entitled ‘The Three Missing Senses’ describing a few essential qualities that were... Read More
The Missing Three Senses While traveling overseas to speak at a hospitality conference, I was put up in a hotel not of my choosing... Read More
