What The 5-Star Promise Really Means In the early part of September, AHLA in partnership with Hilton, Hyatt, IHG, Marriott and Wyndham issued a press release... Read More
Why Outsourcing Hotel Staff Doesn’t Always Work The growing prevalence of outsourced labor within the frontline ranks of many guest-facing departments may have deep-rooted consequences that aren’t... Read More
In Search of Hotel Excellence: Fairmont Austin When you think of Fairmont Hotels and Resorts, what comes to mind? Is it an iconic, historic railway hotel such... Read More
Jiro Dreams of Helping Hoteliers I trust that many of you have seen the beautiful, 81-minute documentary called “Jiro Dreams of Sushi” which was produced... Read More
Who Should Go To Hospitality Tradeshows? Hotel tradeshows and conventions are an excellent opportunity to keep pace with all the latest products, news and concepts in... Read More
2017 Is The Year Of Starchy Fruits Last year – that is, what we will soon refer to as 2016 – was widely proclaimed as ‘The Year... Read More
In Vino Veritas Part LIII – Mulled Wine And Other Holiday Spirits ‘Tis the season to be jolly, and what better way to help put you in a very merry mood than... Read More
In Vino Veritas L (50th Edition!) – Love Every Region As this is the 50th edition of the ‘In Wine There Is Truth’ column, it’s a good time to reflect... Read More
Airbnb Call of Duty In early December 2015, I had the pleasure of attending BTO2015, which (for those of us here in North America)... Read More
